If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the gift giver will receive a refund for the returned goods less the original shipping charges. Whether returned in store or via mail, you’ll receive a Shelmerdine Gift Card for the value of the returned item, less the original shipping charges. Returns of gifts must be accompanied by the Packing Slip included in your gift. If the item was marked as a gift when it was purchased and shipped directly to you, you can return the gift using either method listed above. *Bonsai, flowering indoor plants, air plants, patio tropicals, 2” plants and 4” plants are not covered under this policy. Shelmerdine will not authorize replacements through emailed pictures or accept plants sent to us via courier for assessment. Whether purchased in store or online, the plant and receipt must be brought back to our store at 7800 Roblin Boulevard. The plant will be assessed by our greenhouse team to determine cause and replacement value. Unsuccessful tropical house plants will be offered a one-time replacement with a new plant or gift card. Headingley, MB R4H 1B6 INDOOR PLANT SATISFACTION POLICY The original shipping charges are non-refundable. The value of goods will be refunded to your original method of payment within 3 business days of our receipt of returned goods. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Simply go to the cash desk, provide them with the item and your packing slip and/or receipt, and they will process the return to your original method of payment.Ģ) If you’re unable to visit our store you can also send your items directly to us by mail. You can return your item(s) in one of two ways:ġ) Within 30 days, return your item(s) to our store location at 7800 Roblin Blvd, Headingley, Manitoba. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. RETURNSįor purchases made online, we must receive your returned item(s) within 30 days from the date of shipment to be eligible for a refund. Please note that if you refuse your order, or any part of it without our authorization, you will be responsible for all return shipping charges. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us at or by calling 1-88 so that we can assist you. We do our best to ensure your items arrive in perfect condition. It may take 72 hours for your tracking number to be activated on our carrier’s site. Just click on the link to take you to the carrier’s website to track the progress of your shipment. Once an order has shipped, we’ll send you an e-mail with the tracking number. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. You may only ship to one address per order. Yes, you can choose a different shipping address than the one from the billing address. Is it possible to have my order delivered to another address than my own? Once the order has been shipped, the delivery time and the choice of carrier are based on the destination. Should the delivery take longer than expected, we will notify you. Any errors or incomplete addresses can cause additional delays. Should a significant delay occur, please contact us at or by calling 1-88. Orders placed on weekends or holidays will be processed out the next business day.Ĭonditions beyond our control may cause delays in delivery time (weather, strikes, etc.). Orders placed before 2pm CST (Central Standard Time) Monday to Friday will be shipped out within 3 business days after we receive your payment.